Thank you for purchasing from CreatiByPrint. We highly value your satisfaction and are committed to delivering top-quality printable designs. If for any reason you are not completely satisfied with your purchase, we’re here to assist you.
Refund Policy for Printable Digital Products
As digital products are intangible and cannot be physically returned once accessed or downloaded, our return and refund policy is as follows:
Refund Eligibility
We offer refunds for digital products under the following conditions:
- The product is proven to be defective or not as described.
- You contact our customer support team within 3 days of your purchase.
- You provide adequate proof of the issue, such as screenshots, error messages, or relevant documentation.
Non-Refundable Items
Refunds will not be issued for:
- Products that have already been downloaded or accessed.
- Products purchased on sale or at a discount.
- Customized or personalized digital products.
Refund Process
To request a refund, please reach out to our customer support team at info@creatibyprint.com with:
- Your order details.
- A detailed explanation of the issue.
- Supporting evidence, if applicable.
Once your request is reviewed and approved, the refund will be processed within 3 business days. Refunds will be issued via the original payment method unless otherwise arranged.
Product Support
We are dedicated to providing support for any issues you may encounter with our products. Feel free to contact our customer support team for technical assistance or product-related concerns.
Product Updates
We may occasionally update or modify our digital products to enhance functionality or resolve issues. These updates will be available to you at no additional cost.
Important Notes
- Since digital products are delivered via email or instant download, they are not eligible for cash-on-delivery. All payments must be made using prepaid methods.
- Once a product is downloaded or received, refunds will not be issued unless the product is found to be defective.
Third-Party Purchases
Please note that this refund policy applies only to purchases made directly from CreatiByPrint. If you bought our products through third-party platforms or resellers, their respective policies will apply.
We reserve the right to update or amend this return and refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
If you have any questions or concerns, please reach out to our support team at info@creatibyprint.com
Thank you for choosing CreatiByPrint!